Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and password when you register an account.
• Profile information: For healthcare providers — qualifications, specialties, registration numbers, practice locations, and contact details.
• Usage data: IP address, browser type, pages viewed, search queries, and time spent on the Platform.
• Appointment data: Appointment booking details, telemedicine session metadata (not content), and consultation history.
• Communication data: Messages sent to us, feedback, and support requests.

2. How We Use Your Information

We use your information for the following purposes:

• To operate and provide Platform services, including search and directory functionality.
• To process account registration and authentication.
• To facilitate appointment bookings and telemedicine consultations.
• To send service updates, security alerts, and administrative messages.
• To improve Platform performance, features, and user experience.
• To verify healthcare provider information against official registries.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• With healthcare providers: When you book an appointment or request a consultation, relevant booking details are shared with the provider.
• With service providers: Trusted third parties that help us operate Platform services such as hosting, email delivery, and analytics.
• Legal requirements: When required by law, in compliance with court orders, or to protect DoctorSewa's legal rights.
• With your consent: In any other case where you have given explicit permission.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), hashed password storage, access controls, and regular security reviews. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: For authentication, session management, and language preferences.
• Analytics cookies: To understand and improve Platform usage.
• We do not use advertising tracking or third-party marketing cookies.

6. Third-Party Services

Our Platform may use third-party services (e.g., hosting providers, email services) that may process your data under their own privacy policies. We select these services carefully but cannot assume responsibility for their privacy practices. We encourage you to review their policies.

7. Your Rights

Under Nepal's Individual Privacy Act and applicable laws, you have the following rights:

• Access: Request a copy of your personal data held by us.
• Correction: Update inaccurate or incomplete information in your account settings.
• Deletion: Request deletion of your account and associated personal data.
• Objection: Object to certain types of data processing.
• To exercise these rights, contact support@doctorsewa.org.

8. Data Retention

We retain your personal data for as long as necessary to provide our services or to meet legal obligations. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where legal retention requirements apply.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. For material changes, we will endeavor to provide notice on the Platform or via email.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at support@doctorsewa.org.